Terms and Conditions

What is the cancellation policy?
Party Bus – You must cancel your reservation at least 2 weeks prior to booked date in order to receive a refund. If you cancel less than 2 weeks prior, you will receive a 50% refund. If you cancel the same day as the reservation, you will not receive any refund. Fees associated with transaction cannot be refunded.

What is the special event cancellation policy?

No cancellation within a month of your scheduled event.

If canceled within 2 months of your scheduled event you may receive 50% of your money back.

Special events include NFL season, Prom/Homecoming Season, GA/FL Game, New Years Eve, The Players, Daytona 500, Coke Zero Sugar 400, and Concerts and Sporting Events. Cancellation policy for special events is 1 month before the pickup time on the day of the event. This policy is in effect for all vehicles chartered.

What type of deposit is required to reserve a vehicle and when do I pay it?

Jag Limos' requires payment in full at the time of reservation. This applies to all reservations including airport transfers, hourly rentals, and bus tours.

How far ahead should I make my reservation?

We will take reservations up to a year in advance. When you know the date and time of your travel, special event or celebration, contact a Jag Limo associate who will discuss our services. Jag Limos is Jacksonville’s own party bus limousine service and we sell out very frequently during special events. Customers must be prepared to pay for the service at the time of reservation.

Can I get a transfer, “drop-off and pickup” during a special event?

Jag Limos does not provide transfer service during special events or peak season. Vehicles can be reserved based on a minimum hourly rental that is specified for that event.

Where will Jag Limo's drop us off during a Jaguar game or Sporting Event at the Stadium?

Some of our vehicles require a special “extended vehicle” parking pass. The season ticket holder parking passes around the stadium will not work for some of our vehicles. Jag Limos will park the stadium that are just a short walk.

Jag Limos can obtain an “extended vehicle” parking pass for you or the customer is welcome to purchase this limousine or bus parking pass at any of the parking lots around the stadium that allow our types of vehicles.

Do I pay for my limousine or hourly vehicle when I’m not using it?

Yes, all hourly charters are billed according to the total hours used by the customer. Examples: Charges are incurred during a Wedding Ceremony & Reception, a Sporting Event and a Concert.

I only need the limousine to pick us up and drop us off. Do you offer this type of service?

Yes, Jag Limo's does offer a transfer service with the exception of special events as described above. In most cases this type of service, called a transfer, is requested when a client would like a simple pickup and a drop off at a specified time.

Can we bring coolers on the Jag Limo's charter bus?

Yes, Jag Limos will allow customers to bring coolers onboard our charter bus. If you would like Jag Limos to provide a cooler stocked with ice, please ask your Jag Limos Reservation Associate for this service.

What is a party or cleaning deposit and is this deposit refundable?

Jag Limos may require the customer to provide a party deposit “upfront” for potential mishaps and accidents that commonly occur when too much alcohol is consumed.

These party deposits are required when alcohol will be consumed inside the vehicle during limo celebrations, party buses, and bachelor & bachelorette parties. Cleaning deposits will be refunded “only after” the vehicle has returned to Jag Limos garage and has been inspected.

Do you have smoking limousines or vehicles?

All of Jag Limo's vehicles are NON-SMOKING. Customers who smoke inside our vehicle are charged a cleaning fee of $250.00.